This site is intended for residents of Singapore only.

These terms and conditions apply to all Internet users visiting this site. By accessing this site, you agree to be bound by these terms and conditions. As these terms and conditions may be amended at any time without prior notice, you should consult them regularly. 

1. Intellectual property

This site (the "Site"), belongs to and is operated by Sanofi-Aventis Singapore Pte. Ltd. (the “Company”), belonging to the Sanofi Group. The layout and each of the components appearing on the Site, including any copyright works, designs, trademarks, logos and domain names, are protected by intellectual property laws, and belong to the Sanofi Group or its subsidiaries, or their use is the subject of an authorisation or licence. 

No component of the Site may be copied, reproduced, altered, edited, downloaded, transmitted or distributed in any way whatsoever, on any medium whatsoever, in whole or in part, without the prior written consent of the Company, except strictly for the purposes of the press and subject to the respect of intellectual property rights and any other proprietary right that is mentioned therein. Only copying for private usage is permitted for your personal, private and non-commercial use, on your personal computer or through sharing tools offered on the Site, if any.

The following notice shall appear on any authorised copy of all or part of the content of the Site: "Copyright © 2018 Sanofi-Aventis Singapore Pte. Ltd. - ALL RIGHTS RESERVED."

Any authorised use of items contained on or shown on the Site must not be changed or altered in any way whatsoever.

Sanofi, the Sanofi Group and/or any of its subsidiaries reserve the right to take legal action where there has been a breach of its intellectual property rights.

2. Nature of information

Information, especially financial information (if any), published on the Site shall not be considered as an encouragement to invest. It should not under any circumstances be interpreted as prospecting or as a public offering, nor is it an offer to subscribe, buy or swap shares or other securities in Sanofi Group and/or its subsidiaries. The Sanofi Group draws your attention to the fact that financial information posted on the Site is regularly updated (if financial information is provided on-line).

The Site may offer opinions by experts consulted in a particular field in relation to the content of the Site or excerpts from publication. Any such information solely represents the opinion of the expert consulted or the publication, and is not necessarily the opinion of the Company or the Sanofi Group. Any such experts are not employees of the Company or the Sanofi Group and do not receive any emoluments in exchange for the Company using their opinion. The Company and the Sanofi Group are not responsible for the accuracy or completeness of any such information and opinions. Experts’ opinions reflect their own personal views and should never be interpreted as being the opinion or responsibility of the Company and/or the Group. 

The Site also includes information on health, physical condition, the medical field and medical treatments solely for human use. All information published on the Site (including the opinion of experts) and information provided by the Company in its reply to your questions sent through the Site (the “Information”) is for information purposes only and is no substitute for the advice of your physician or pharmacist. The Information should not be used and/or relied on, under any circumstances, as medical advice and/or to make a medical diagnosis of an illness or physical problem, or for prescribing or using drugs presented on the Site. The Site is not intended to be used to report health concerns, adverse events or product technical complaints, or to ask technical or medical questions regarding the Company’s products. In all instances you should refer to your physician or pharmacist. While the Company will use its best efforts to keep the Information accurate and up to date, no express or implied warranty or representation is made that the Information is complete and accurate.

3. Links to other sites

The liability of the Company and/or the Sanofi Group shall not be incurred by a third party site that can be accessed via the Site. The Company and the Sanofi Group do not have any way of controlling the content of such third party sites which remain entirely independent of the Company and the Sanofi Group. Moreover, the existence of a link between the Site and a third party site does not under any circumstances mean that the Company and/or the Sanofi Group approves the content of that site in any way whatsoever and in particular the use that may be made of it.

In addition, you are responsible for taking the precautions necessary to prevent any infection from the Site, in particular by one or more computer viruses, Trojan horses or any other "parasite".

External sites may include hypertext links to the Site. Any such links should not be created without the express prior consent of the Company. In any case, the Company is not in any way liable for the non-availability of such sites and the Company does not scrutinize, check or approve them and is not responsible for contents, advertising, products or other components available on or via those sites. 

4. Personal information and other information

4.1 The Company fully understands the importance of privacy and the protection of personal data in the digital era and is committed to ensure an adequate level of data protection for all persons with whom has dealings.
The Company will not disclose to third parties personal data about you that you may convey to it by e-mail. It will only be used with a view to providing you with an answer as effectively as possible.

In accordance with local legislation, the personal data Protection Act 2012, you have the right to withdraw your consent to the use and disclosure of and/or access and correct personal data that concerns you. To do so, please send your request to the Company’s Data Protection Officer at Tel: +603 7651 0800, Fax: +603 7651 0801, Email: We invite you to read the Company’s Privacy Policy to get more information about the Company’s practices to ensure an adequate protection of personal data.

4.2 The Site is not intended to receive confidential information from you. Consequently, and except for personal data mentioned above, any information, whatever its form - document, data, graphic, question, suggestion, concept, comment or other - that you send us via the Site, will not under any circumstances be deemed confidential. Consequently, the act of sending it to us alone gives us the right to use it, reproduce it, publish it, alter it or send it with a view to dealing with your request.

5. Limitations of liability

The Company strives to the best of its ability to ensure that information published on the Site is accurate and up-to-date. It reserves the right to correct content at any time, without prior notice. However, the Company cannot guarantee that the information available on the Site is accurate, correct, up-to-date or complete. 
In so far as is permitted by Singapore law, Sanofi disclaims any liability for any damages or loss, for any reason, of any origin, nature or with any consequences whatsoever, including without limitation liability for:
  • any inaccuracy, error or omission as regards information available on the Site;
  • any loss or damage arising out of the use, access to and/or reliance on the information available on the Site;
  • any damage resulting from intrusion by a third party resulting in an alteration of information or items made available on the Site;
  • any property damage or consequential loss, for any reason, of any origin, nature or with any consequences whatsoever, even if Sanofi had been warned of the possibility of such damage or loss, caused (i) because of any access to the Site or because it was impossible to access it; (ii) because of the use of the Site, including any virus that may damage your computer or any other property; and/or (iii) because of the credit given to any information coming directly from or indirectly through the Site.
The materials in the Site are provided “as is”, without any kind of warranty, whether expressed or implied. The Company does not offer any expressed or implied warranty relative, without limitation, to their merchantability and fitness for a particular purpose.

6. Availability of the web site

You acknowledge (i) that it is technically impossible to provide the Site free from any defect and that the Company cannot undertake to do so; (ii) that defects may lead to the Site being temporarily unavailable; and that (iii) operation of the Site can be affected by events and/or matters that the Company does not control, such, for example, as means of transmission and communication between you and the Company and between the Company and other networks. 
The Company and/or its suppliers may, at any time, alter or interrupt, temporarily or permanently, all or part of the Site to undertake maintenance and/or make improvements and/or changes to the Site. The Company is not responsible for any alteration, suspension or interruption of the Site. 

7. Information on the products

Information included and published on the Site may include direct or indirect references to products, programmes and services of the Sanofi Group that are not announced or available in some countries or some regions or that may be supplied under a different name and may be subject to regulations and terms of use that differ depending on the country. Such references do not mean that the Sanofi Group intends to sell those products, programmes or services in your country. Refer to the Company or your Sanofi sales partner for any information about the products, programmes and services available to you.

8. Legal provisions

The Site and its content are governed by the laws of Singapore, and any disputes relating thereto are subject to the jurisdiction of the courts of Singapore.

9. Site Information

Sanofi-Aventis Singapore Pte. Ltd.

38, Beach Road
Singapore 189767
Tel: (65) 6226 3836 (Main)
Fax: (65) 6535 5836
Sanofi-Aventis Singapore Pte. Ltd., is a company registered in Singapore, with registration number 199703242Z.

9.2 Head of Publication: 
Marthawee Wanna-iampikul, Brand Lead

9.3 Site hosting: 

Sanofi-Aventis Singapore Pte. Ltd.

38, Beach Road
Singapore 189767
Tel: (65) 6226 3836 (Main)
Fax: (65) 6535 5836

10. Photo / video credits:

ThinkStock library


SANOFI fully understands the importance of privacy and the protection of personal data in the digital era and is committed to ensure an adequate level of data protection for all persons with whom Sanofi has dealings. This includes, but not limited to, the patients and their relatives or close ones, participants in clinical trials, healthcare professionals, users of our products and services, including websites and apps users, representatives of our contractors and business partners, representatives of the scientific community etc.

What processing activities does this Policy cover?

This Policy is intended to apply to the processing of personal data by Sanofi in connection with the processing of personal data on Sanofi’s website ( the “Site”).

Sanofi’s role

For the purposes of this Policy, Sanofi means Sanofi-Aventis Singapore Pte. Ltd. and/or all its affiliates.

Validity and evolution of this Policy

This Policy may be modified by Sanofi, from time to time, in particular to adapt its terms to evolutions or changes of applicable legislations and/or to Sanofi’s practices. Changes will be available on this page. We invite you to check this Policy periodically.


In relation to the Site, Sanofi only collects personal data which you voluntarily provide to Sanofi via email to any of the email addresses mentioned in the Site, or otherwise, and only for the following purposes:

  •  to carry out our business operations; carry out marketing and sales; respond to your requests; to keep track of our interactions and meetings, such as when you contact us for information and support;
  •  to comply with legal or regulatory obligations that apply to Sanofi; monitor safety; manage adverse events; carry out prevention and investigatory activities ; carry out administrative formalities, registration, declarations or audits.
  •  to provide you access to online services, application and platforms; manage your online accounts;
  •  to improve and develop our products and services; identify usage trends and develop new products and services; understand how you and your device interacts with our services; track and respond to safety concerns; determine the effectiveness of our promotional campaigns, conduct surveys;
  •  to personalize your experience when using our services; ensure that our services are presented in the way that best suits you ; understand your professional and personal interests in our content, products and services or other content and adapt our content to your needs and preferences; present you products and offers tailored to you;
  •  to allow us to communicate with you; respond to your requests or inquiries; provide support for products and services; provide you with important information, administrative information, required notices, and promotional materials; send you news and information about our products, our services, our brands, our operations;
  •  to respond to legal requests from administrative or judicial authorities, in accordance with applicable laws; comply with a subpoena, required registration, or legal process
  •  to protect our rights and interests ; protect the health, safety, and security of Sanofi personnel and premises; carry out internal audits, asset management, system and other business controls; manage business administration (finance and accounting, fraud monitoring and prevention); maintain the security of our services and operations ; protect our rights, privacy, safety or property, to allow us to pursue available remedies or limit the damages that we may incur as necessary; to protect ourselves against possible fraudulent actions.

Depending on the data processing at stake, Sanofi will generally process your personal data on either one of the following legal basis:

  •  your prior consent : where you have clearly expressed your approval of Sanofi’s processing of your personal data by voluntarily providing Sanofi your personal data yourself via email.
  •  legal obligations applicable to Sanofi’s activities; for instance, Sanofi is required to implement pharmacovigilance procedures to monitor adverse effects of marketed products, which generally involves the collection and retention of personal data.
  •  the “legitimate interest” of Sanofi in the sense of applicable data protection law. In such a case, Sanofi shall consider your fundamental rights and interests in determining whether the processing is legitimate and lawful.

Sanofi may, on a case-by-case basis, rely on other legal grounds, such as the protection of your vital interests, in accordance with applicable data protection law, as set forth in the applicable Privacy Notice.


Sanofi may collect your personal data from different sources:

  •  Data that you communicate to us through your interactions with Sanofi;
  •  Data that we collect automatically, for instance when following your interactions with our websites, platforms, applications and services through certain technologies, such as cookies.
  •  Data that we collect in accordance with applicable law from public sources available, including data that is published by you in all supports.
Cookies on this Site
Sanofi may use cookies on this Site to store some information on your computer to improve the quality of your visit to our Site. In some cases, this information will help us to tailor the content to your interests, or help us to avoid asking for the same information on repeat visits to this Site. No personally identifiable information is available in this process. With most internet browsers, you can erase cookies from your computer's hard drive or refuse to accept cookies by adjusting the settings on your Internet browser. If you delete or choose not to allow the use of cookies, some areas of our Site may not function properly or be accessible.
IP addresses
This Site may record your IP addresses, the date, time and duration of the visits to this Site. Sanofi may use this information to compile statistical data on the use of our Site to track the total number of visitors to this Site, the number of visitors to each page of this Site, how visitors navigate through this Site and the domain names of visitor’s internet service providers for the purposes of evaluating and improving the Site. Generally we do not link your IP address to anything that will enable us to identity you. WHO HAS ACCESS TO PERSONAL DATA: SANOFI WILL SHARE YOUR PERSONAL DATA ONLY WITH AUTHORIZED PARTIES

For the purposes described above, Sanofi may need to share your personal data with the following authorized third-parties:

  • Sanofi and its affiliates.
  • Our partners (healthcare professionals and organizations, distributors, other members of the healthcare and pharmaceutical industry).
  • Selected suppliers, service providers or vendors acting upon our instructions for website hosting, data analysis, payment processing, order fulfilment, information technology and related infrastructure provision, customer service, email delivery, auditing, etc.
  • Legal or administrative authorities, as required by applicable laws including laws outside your country of residence
  • Potential acquirers and other stakeholders in the event of a merger, legal restructuring operation such as, acquisition, joint venture, assignment, spin-off or divestitures.

Sanofi may need to share your personal data with other third-parties, in which case you will be duly informed through the applicable Privacy Notice.

In any case, Sanofi will require that such third-parties:

  • undertake to comply with data protection laws and the principles of this Policy;
  • will only process the personal data for the purposes described in this Policy ; and
  • implement appropriate technical and organizational security measures designed to protect the integrity and confidentiality of your personal data.

Sanofi is a multinational organization with affiliates, partners and subcontractors located in many countries around the world. For that reason, Sanofi may need to transfer (via access, visualization, storage, etc.) your personal data in other jurisdictions.

Safeguards for international transfers of personal data: In cases where Sanofi needs to transfer personal data, it shall ensure that adequate safeguards, as required under applicable data protection legislation, will be implemented.

In this respect and in particular, for intra-group transfers of personal data implemented for clinical studies and pharmacovigilance purposes, Sanofi has implemented and shall apply its “Binding Corporate Rules” validated by the EU Data Protection Authorities.


We have implemented a variety of technological and organizational procedures and measures to ensure the integrity and confidentiality of your personal data from unauthorized access, use and disclosure. These measures shall take into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons.

For instance, we store your personal data on servers that have various types of technical and physical access controls, which may include, for instance, if appropriate, encryption. We may also aggregate, pseudonymize or anonymize personal data to ensure that no personally identifiable information is communicated to third parties.


Sanofi will retain your personal data only for the period necessary to fulfil the purposes outlined in this Policy. As an exception, Sanofi may be required to retain your personal data for longer periods as required or permitted by law, or as necessary to protect its rights and interests.

Your rights: Sanofi will ensure that you can exercise your rights pertaining to your personal data

You can exercise your rights as provided by data protection laws. To that end, Sanofi informs you that you are entitled:

  • to apply for a copy of your personal data that Sanofi holds;
  • to correct your personal data should your personal data be inaccurate, incomplete or obsolete;
  • to withdraw your consent to the use and disclosure of your personal data that Sanofi holds.

If you would like to exercise any of these rights, please contact us as described in the “How to Contact Us” section below and we will take necessary steps to respond as soon as possible.


Sanofi welcomes any questions or comments you may have regarding this Policy or its implementation. Please send your questions or comments, including any request pertaining to Sanofi’s use of your personal data to Sanofi’s Data Protection Officer to:

Tel: +603 7651 0800
Fax: +603 7651 0801


Address: #18-11, Singapore 189767, Tel: (65) 6226 3836 (Main), Fax: (65) 6535 5836
If you withdraw your consent to any or all use of your personal data, depending on the nature of your request, we may not be in a position to continue to provide our services to you.